Frequently Asked Questions

How long does shipping take?

Orders are generally processed within 1–3 business days and delivered within approximately 3–5 business days after processing.

Do you offer free shipping?

Yes. We currently offer shipping at no additional charge for orders shipped within the United States.

Which shipping carriers do you use?

Depending on the order and destination, we may use USPS, UPS, FedEx, or another reputable carrier.

Where do you ship?

We currently ship within the United States.

How can I track my order?

When tracking information is available, it will be provided after your order has been shipped.

What is your return period?

Eligible items may generally be returned within 30 days of delivery.

What condition must an item be in to qualify for a return?

Items must be unworn, unwashed, undamaged, and have their original tags attached.

Can I return a sale item?

Yes. Sale items may be returned as long as they meet our return requirements.

Do you charge a restocking fee?

No. We do not charge a restocking fee.

Who pays for return shipping?

For standard eligible returns, Elowen Lane will cover the return shipping cost.

If an item is defective, damaged, or incorrectly shipped, Elowen Lane will also cover the return shipping cost.

How long does it take to receive a refund?

Once we receive and inspect your return, we generally process the refund within 1–3 business days. Your bank or card issuer may require an additional 3–7 business days to post the refund.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

Can I cancel my order?

Orders may be canceled before they are processed or shipped. Once an order has shipped, it must be handled according to our Return & Refund Policy.

What payment methods do you accept?

We currently accept Visa and Mastercard.

How can I contact Elowen Lane?

Email us at support@elowenlane.com.

Customer service hours are Monday–Friday, 9 AM–5 PM EST.