Refund policy

Return & Refund Policy

At Elowen Lane, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unworn, unwashed, undamaged, and in its original condition.

  • Original product tags must remain attached.

  • Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

  • Sale items are eligible for return under the same conditions.

  • We do not charge a restocking fee.

2. Return Shipping

For standard returns, including items that do not fit or are no longer wanted, Elowen Lane will cover the return shipping cost.

Customers should contact us before sending any item back so that we can provide the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us as soon as possible.

For eligible damaged, defective, or incorrect items, Elowen Lane will cover the return shipping cost.

4. Refunds

Once your returned item is received and inspected, we will process the refund within 1–3 business days.

Approved refunds will be issued to the original payment method used for the purchase.

For standard returns, the original shipping charge is not refundable.

For eligible defective, damaged, or incorrectly shipped orders, the purchase amount and original shipping charge will be refunded.

Your bank or card issuer may require an additional 3–7 business days to post the refund to your account.

5. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must be handled according to our Return & Refund Policy.

6. Out-of-Stock Items

If an item becomes unavailable after an order has been placed, Elowen Lane may cancel the affected item or order and issue a full refund to the original payment method.

7. Incorrect Pricing or Product Information

We reserve the right to correct pricing, product information, availability, or other errors. If an order is affected by such an error, we may cancel the affected order and provide a full refund.

8. Contact Us

For return or refund questions, please contact:

Elowen Lane
FlashMart Overseas LLC
733 Iron Horse Dr
Warrensburg, MO 64093
United States

Email: support@elowenlane.com

Customer Service Hours: Monday–Friday, 9 AM–5 PM EST